Order & Delivery

Delivery & Shipping Fees

• What are the delivery options and when can I receive my order?
• Will I be charged customs and import duties for my parcel?
• What happens if I missed my delivery?
• How do I change my delivery information?

Order Tracking

• How can I check the status of my order?
• What do the order statuses mean?

Post Purchase Inquiries

• I’m not sure if my order was successful, what do I do?

E-Invoice Requests

• E-Invoicing in Malaysia – What You Need to Know
• What is an e-Invoice?
• Can I request an e-Invoice for my order?
• Why is this important?
• Need Help?

Return-to-Sender (RTS) Parcels

• What happens if my order cannot be delivered?
• What if I wasn’t able to respond to the courier after multiple delivery attempts?
• When will I receive my refund?

Need Help with Your Delivery?

• My order is missing, damaged, or I received the wrong item—what should I do?
• How soon do I need to report a delivery issue?
• What happens after I report a delivery issue?
• Can I request a replacement or refund?
• We’re here for you! 💛